I. Shipping Policy

Shipping Destinations

We ship worldwide to most countries. Please note that certain restrictions may apply depending on your location. Below is a list of countries and regions we currently ship to:

Australia, Canada, Finland, France, Germany, Hong Kong SAR China, Hungary, Ireland, Italy, Japan, Netherlands, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, United Arab Emirates, United Kingdom, United States of America.

Please contact us via email if your country/region is not listed above and we will check availability and reply at our earliest convenience.

Shipping Rates & Delivery Estimates

Free shipping on all purchases. Estimated delivery time depends on your location and carriers.

Order Processing Time

All orders are processed within 1-3 business days. Orders are not processed on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you if there is a significant delay.

Shipping Carriers

We use a variety of shipping carriers, including but not limited to:

  • DHL

  • UPS

  • FedEx

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order via the carrier’s website.

Customs, Duties, and Taxes

All international orders may be subject to customs, duties, and taxes, which are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. If your package is lost or damaged, please contact the shipping carrier to file a claim.

II. Return Policy

Returns

We accept returns within 14 days of delivery for a full refund, provided the following conditions are met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase is required.

Return Process

  1. Contact Us: Email our customer service at customerservice@rosymallow.com to initiate a return. Please include your order number and reason for return.

  2. Receive Return Authorization: We will respond with return instructions and a Return Merchandise Authorization (RMA) number.

  3. Ship the Item: Return the item using your preferred shipping method. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item.

Non-Returnable Items

Certain items are non-returnable, including:

  • All products under the category of ‘porcelain’.

  • All products under the category of ‘paintings’.

  • Customised orders.

  • Bulk orders.

Contact Information

For any questions or concerns regarding our shipping and return policies, please contact us via email: customerservice@rosymallow.com.